FAQ's
We hope the Frequently Asked Questions below can help you navigate this experience.
What are the 10-Year Exclusive Editions?
Underdogs 10-Year Exclusive Editions is a digital sale. This initiative is dedicated to the presentation and purchase of new and exclusive editions from the upcoming exhibition Arquivo at Underdogs Gallery. The webpage will be live for only 72 hours, between 7 pm 18 November and 7 pm 21 November GMT (= WEST, UTC).
Who will have access?
These editions are exclusive for Underdogs newsletter subscribers, who will receive a link on the day of each drop.
How long will each drop be available?
Each drop will be available for 24 hours. After these 24 hours, the sale will expire and you will no longer be able to purchase the editions from that drop.
How many drops will there be?
There will be 3 drops, with 3 editions each.
18 November | Drop 1 FAILE x Vhils, JonOne, Camila
Nogueira
19 November | Drop 2 Shepard Fairey, Tamara Alves, Ruído
20 November | Drop 3 Felipe Pantone x Vhils, PichiAvo,
Kruella d’Enfer
Are the editions limited?
Yes, all the editions are limited and come with a COA (Certificate of
Authenticity).
When will I receive the artwork I have acquired?
The Editions will be shipped up to 45 days after the date of your
purchase.
For international orders outside the EU, additional fees may be charged by
local customs.
Collecting the purchased editions at the gallery is free of charge and, if
you choose this option, you will be contacted in order to schedule the
pick-up.
Any further inquiries regarding shipping should be directed to
store@under-dogs.net.
How will Underdogs protect my data?
Underdogs treats the protection of personal and confidential information with the highest priority. All our data is stored securely, and we never share any acquired or entrusted information with anyone outside the organization without the express permission of the original owner of that information. Please read our privacy policy here.
I need help, how can I contact you?
If you would like to contact us, please send an email to store@under-dogs.net.
Refund Policy
If for any reason you are unhappy with your purchase or have changed your mind, please inform us by email info@under-dogs.net within 14 days of receiving your goods. Unfortunately, after 14 days we cannot proceed with a full refund or exchange.
All damages must be reported by email info@under-dogs.net within 24 hours of receiving the goods. In case of proven damage, and according to the availability of the goods online, you can choose either to return the goods or exchange it.
If there is damage reported to us that allows us to proceed with the return or if you return goods within 14 days of receiving them, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are well received at our headquarters. Returns are processed within two weeks, but refunds might take up to 2 additional working days to show in your account.
In case of payments made through PayPal or MB Way, we will refund you according to the rules and methods used by the providers of PayPal and MB Way. In case of queries about how refunds are processed, you must reach us at info@under-dogs.net.
All returns allowed by Underdogs should be made by post and upon following our instructions in order to protect the goods and sent them to our headquarters. If we realize that any goods are sent back to us with damage or loss or in conditions that prevent us from putting them back to the sale, which was not caused by us, you may not be entitled to refund.
Shipping Policy
We will endeavour to process all orders the following 1-2 weeks, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the following business days within 1-2 weeks. Orders are processed from Lisbon, Portugal.
Availability of products may vary and cannot be guaranteed. If you have ordered an artwork that is not available or is delayed, we will notify you via email or telephone.
We ship worldwide and shipping may usually take 1-2 weeks if your address is in Portugal and a maximum of 30 days for the rest of the world. In any case, we will try not to take longer than 30 days.
Shipping at Underdogs includes standard delivery only.
You will receive a confirmation email when the order has been dispatched. Please note that our shipments are insured. Portugal and EU residents will pay VAT on their purchases.
For international orders, additional fees may be charged by the companies that provide services for us: FedEx and TNT.
Orders are delivered using FedEx and TNT and we put all our efforts into taking good care as they are art items and fragile goods. All artworks will be safely packed, according to the best practices.
Any further inquiries on shipping should be directed to info@under-dogs.net.
Privacy Policy
This version was last updated on 6th May 2020.
Welcome to our privacy policy.
About us
Thanks for visiting us. Either you’re visiting us just for once or you intend to come back, you must read our privacy policy.
We are Underdogs – Comercio e Produção Artigos Decorativos, Lda. trading as Underdogs and respecting your privacy and protecting your personal information is very important to us.
This document applies to the information collected by Underdogs as a controller, including the information collected on our site or through other channels. If you do not agree with the data practices described below, you should not use this site.
Underdogs is a cultural platform based in Lisbon, Portugal that encompasses a gallery with two exhibition areas, a public art programme, the production of artist editions, and the development of commissioned art projects. Established in 2010 and consolidated in its present from in 2013, Underdogs works with a diversified roster of Portuguese and international artists connected with the urban-inspired contemporary art universe, fostering the development of close relationship between creators, the public, and the city.
Underdogs – Comercio e Produção Artigos Decorativos, Lda. is responsible for your personal data in this privacy policy. Our registered office address is Rua Ilídio Gomes de Carvalho, nº 1, R/C Dto,2840-268 Seixal, Portugal, and our Portuguese VAT number is 510985718.
If you have any questions about this privacy policy or on our use of your personal information, including any request to exercise your rights, please contact us at info@under-dogs.net.
Your rights
We aim to be as transparent as we can about the data we hold and process in order to help you exercise those rights.
If you are an EU resident, you have the following legal rights:
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Access – the right to request a copy of the personal data about you that we hold;
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Rectification – the right to request the correction of any personal data that it is found to be inaccurate or out of date;
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Erasure – the right to request that we delete your personal data;
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Restriction of processing – the right to request a temporary or permanent restriction in relation to the processing of some or all your personal data;
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Objection – the right to object to the processing of personal data when it is linked to direct marketing;
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Complain – the right to lodge a complaint;
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Portability – the right to request a copy of the data subject with your personal data held by the data controller in order to transmit the data to another data controller;
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Withdrawal of consent – the right to unsubscribe our newsletter at the bottom of each email received or by emailing us as set out below.
Please contact us at info@under-dogs.net if you would like to exercise any of the rights set out above in relation to your personal data.
We do not usually require any fee for the exercise of your legal rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We will make our best to respond to your request as soon as possible, within a maximum period of 30 days. If your request is particularly complex, we will notify you and keep you updated. Sometimes, we may need to contact you to ask for further information. This security measure aims to ensure that personal information is not disclosed to any person who has no right to access to it.
What information we collect about you
Personal information means any information about an individual from which that person can be identified. This can include information that you voluntarily provide us, information about you that is available on the Internet and information that we collect from companies that provide services to us. We will try to only collect the data that is necessary to carry out our business and provide you personalised content.
When you register at our website, contact us, subscribe to our newsletter, place an order at our online shop or simply interact with us, we will collect information from and about you, as your name, contact details, e-mail, phone, address, country, VAT and ID information, age, gender and personal interests. Such information was obtained with your consent as you provided it to us.
When you visit our website, information about your operation system and browser, including its preferences and settings, may be collected by our IT systems and applications that we use.
Your personal information is collected and processed by our IT systems, in compliance with our obligations under the GDPR. We use Google Analytics, a web analytics tool provided by Google, for data analysis purposes, Shopify, a commerce platform provided by Shopify Inc., in the billing and management of our online store, Odoo, a software provided by Odoo SA, for invoicing purposes, Putler by Leap Ventures, Inc. for customer relationship management purposes, and Artsy and Arternal as our CRM tools.
We may need the services of specialised IT companies in order to improve our website, including features related to the collection and processing of personal data; in such case, the IT company shall access the personal data collected and processed by our IT systems. We will endeavour that all companies that provide IT services for us adopt the most adequate privacy practices, in line with our privacy policy.
Cookies' Policy
We may also collect cookies when you visit our site and use its features.
A cookie is a small file that is sent to your browser and stored on your computer or device when you visit certain websites. When you visit our website, we may collect information from you automatically through cookies or similar technology.
Our website uses cookies to remember you and distinguish you from other users of our website in order to offer increased functionality. This allows us to improve our site and to provide you with a better online experience.
We use the following type of cookies:
Strictly necessary cookies – These are required for the operation of our website;
Performance cookies – These cookies are necessary to allow you to browse our website, use its features and access private areas;
Functionality cookies – These allow us to remember you when you return to our site and enable us to personalize our content for you;
Advertising cookies.
When you place an order on our website, we may collect information about it.
Through cookies, we collect information about how you access our site and services and about your activity on our website.
Please be aware that third parties may also use cookies on our website. Shopify, Google Analytics, Google Maps, Youtube, Facebook, and Instagram may use cookies to collect information about how visitors use our site and to track those visitors to our site. We recommend you to be informed of their policies. We cannot access third parties’ cookies.
When you are linked from and to our third parties websites, you must consult those websites’ cookie policies and practices as our cookie policy does not apply.
Cookies are essential for the functioning of the Internet, featuring several benefits to companies that provide services online. Please note that cookies shall not affect the proper functioning of your computer or device.
If you have questions or comments about this cookie policy, please let us know at info@under-dogs.net.
How we process information about you
We need to collect and use information about you, so that you can use our website, shop online and learn about our offers and news. Some details about you are necessary in order to prevent and detect fraud.
We may use information about you that is shared to us by other applications or websites that provide their services through our site, including PayPal, a payment service developed by PayPal Inc, other payment providers (TBC), Google Analytics, Youtube, a video hosting service offered by Google, Instagram and Facebook, two products offered by Facebook Inc, Arternal, a platform specialised in art galleries, and Vimeo, a video platform operated by IAC. Applications or websites that provide services through our site may have different rules regarding the processing of your personal information.
We will also use your personal data where we need to comply with a legal or judicial obligation.
Sometimes we may need to use your personal information in order to carry out tasks related to our business activities, including fraud prevention and site’s security maintenance; in such case, our treatment is justified on grounds of legitimate interest.
If whilst collecting personal information about you, we detect illegal activity or a suspected illegal activity, we can use that data to take all the necessary measures permitted or required by laws in force in Portugal and in the EU on money laundering prevention and detection.
The processing of personal data about you is governed and in accordance with the Portuguese and the EU legislation, in particular with the General Data Protection Regulation of 27 April 2016 (the “GDPR”).
How we store information about you
We retain the information you provide us for no longer than when it is strictly necessary to provide you with our service and for legitimate and business purposes. If you have registered at our website, we will keep your some of your personal information, e.g. your details and personal interests, as long as you are a user, and if you have questions or claims in relation to our services, we will keep it for such period.
We put our efforts in order to develop our site and make it secure for our visitors and users. We store information about you in applications or websites that we use as they are necessary for performing and improving our service.
At your request, we will delete your personal data, unless we are legally allowed or required to keep certain personal data.
What information we may share about you and why
Some of your personal information may be shared with the following companies:
Silhuetas Difusas – Unipessoal, Lda., with registered office address at Avenida 25 de Abril, 88, Pinhal de Frades, 2840-286 Seixal, Portugal and VAT number 508734762;
Harmonia Tropical, Lda., with registered office address at Parque Industrial do Barreiro, Rua 24, Armázem 5-7-9, 2830-571 Barreiro, Portugal and VAT number 513622829;
Iminente – Produções, Música e Arte, Lda., with registered office address at Rua do Comércio, 17, LJ, 2840-327 Pinhal de Frades and VAT number 515310930; and
Geração Inadiável Produções Artísticas, Lda., with registered office address at Avenida 25 de Abril, 88, Pinhal de Frades2840-286 Seixal, Portugal and VAT number 514025921.
All abovementioned companies perform work for Underdogs and are obliged to protecting the privacy of personal information in line with this privacy policy. In these situations, we may only share your contact details, such as your email, for the purposes of offering products or services.
Sometimes, we may establish collaborations with companies or organisations. Within the scope of these collaborations, if you interact with us or participate in the projects we launch, we may share strictly necessary information about you that we have collected with the companies or organisations that collaborate with us.
We may also share information about you with third parties applications and websites. We use PayPaland Odoo, for billing and payment activities, and we may share your personal data when you place an order and conclude a payment at our website and when we refund you in case of return or cancellation of an order.
We also use FedEx and TNT for worldwide shipping activities.
Third parties websites
Our site may contain links to and from the websites of our artists, projects, collaborations, partners and sponsors. This privacy policy does not apply to those websites and we are not responsible or liable for the privacy practices of those websites.
Changes to this privacy policy
We may introduce changes to this privacy policy from time to time. Any changes we may make in the future will be posted on this page. We recommend that you check back regularly in order to get updates or see changes regarding this privacy policy.
For the ones registered at our website or our newsletter, you will receive an email putting you updated about further changes, if significant to the use of the site.
Contact us
If you need more information about how we process personal data or have questions, comments and requests regarding this privacy policy, please contact us at info@under-dogs.net.
If you wish to exercise any of your rights, you can let us know at info@under-dogs.net.
If you are concerned that we may have breached your privacy and wish to make a complaint, you should address it to info@under-dogs.net. We will get back to you within a reasonable time up to 30 days.
All content 2020 © by Underdogs – Comercio e Produção Artigos Decorativos, Lda. trading as Underdogs.
All rights reserved.
Terms of Service
This version was last updated on 6th May 2020.
Welcome to our online shop!
Please read the following terms and conditions carefully as they apply to all Orders made on our website.
If there is anything within these terms and conditions that you do not understand, please contact us at info@under-dogs.net. If you do not agree to these terms and conditions, you must not use our website.
About Us
Underdogs is a cultural platform based in Lisbon, Portugal that encompasses a gallery with two exhibition areas, a public art programme, the production of artist editions, and the development of commissioned art projects. Established in 2010 and consolidated in its present form in 2013, Underdogs works with a diversified roster of Portuguese and international artists connected with the urban-inspired contemporary art universe, fostering the development of close relationship between creators, the public, and the city.
Since its inception, Underdogs has worked closely with over 100 Portuguese and international artists helping them to produce original, high-quality editions.
Created in a variety of media – including screen prints, Risograph prints, photographic prints, sculptural and ceramic objects, and books, among others – and coming in a wide range of affordable prices, these can be purchased through our online store (with worldwide shipping).
By using Underdogs Online Shop, you are accepting and agreeing to these terms and conditions, our privacy policy and cookie policy. Please note that any other terms to be referenced in this document may become available further on, subject to notice by us.
This website is operated by Underdogs – Comércio e Produção Artigos Decorativos, Lda, trading as Underdogs. We are registered in Portugal under VAT number 510985718 and have our registered office at Rua Ilídio Gomes de Carvalho, nº 1, R/C Dto,2840-268 Seixal, Portugal.
From time to time Underdogs may make limited time or other special offers available which are also subject to the terms and conditions stated at the time of placing an order. In the event of any conflict between these terms and conditions and the special offer conditions, the special offer conditions shall apply.
Access to Underdogs Online Shop
To simply visit and access Underdogs Online Shop, you don’t need to be registered at our website. If you would like to place an order you are required to be registered with a user account.
You must be 18 years or older to use our store yourself and place orders.
By visiting and/or registering at our website, the collection and processing of your personal data are governed by our privacy policy, so please give it a read.
If there are any problems with your order we shall notify you by email or telephone. We take all necessary measures to keep the details of your order and payment secure, but we shall not be responsible or liable in case of any event as described in paragraph 10.
Returns Policy
If for any reason you are unhappy with your purchase or have changed your mind, please inform us by email info@under-dogs.net within 14 days of receiving your goods. Unfortunately, after 14 days we cannot proceed with full refund or exchange.
All damages must be reported by email info@under-dogs.net within 24 hours of receiving the goods. In case of proven damage, and according to the availability of the goods online, you can choose either to return the goods or exchange it.
If there is damage reported to us that allows us to proceed with the return or if you return goods within 14 days of receiving them, any sum debited from your credit or debit card will be re-credited to your account as soon as the goods are well received at our headquarters. Returns are processed within two weeks, but refunds might take up to 2 additional working days to show in your account.
In case of payments made through PayPal or MB Way, we will refund you according to the rules and methods used by the providers of PayPal and MB Way. In case of queries about how refunds are processed, you must reach us at info@under-dogs.net.
All returns allowed by Underdogs should be made by post and upon following our instructions in order to protect the goods and sent to our headquarters. If we realise that any goods are sent back to us with damage or loss or in conditions that prevent us from putting them back to sale, which were not caused by us, you may not be entitled to refund.
Shipping
We will endeavour to process all orders the following 1-2 weeks, Monday through Friday, excluding holidays. Orders received on weekends and holidays will be processed the following business days within 1-2 weeks. Orders are processed from Lisbon, Portugal.
Availability of products may vary and cannot be guaranteed. If you have ordered an artwork that is not available or is delayed, we will notify you via email or telephone.
We ship worldwide and shipping may usually take 1-2 weeks if your address is in Portugal or in some locations in Europe, and a maximum of 30 days for the rest of the world. In any case, we will try not to take longer than 30 days.
Shipping at Underdogs includes standard delivery only.
You will receive a confirmation email when the order has been dispatched. Please note that our shipments are insured. Portugal and EU residents will pay VAT on their purchases.
For international orders, additional fees may be charged by the companies that provide services for us: FedEx and TNT.
Orders are delivered using FedEx and TNT and we put all our efforts into taking good care as they are art items and fragile goods. All artworks will be safely packed, according to the best practices.
Any further inquiries on shipping should be directed to info@under-dogs.net.
Payment
Orders are only processed after payment confirmation. Once the payment has been confirmed, we will send you an email confirming that the order has been processed. It may take a few days for the payment to be processed in your account.
To make a payment at our website you must use Paypal, MB Way, Visa or Mastercard.
All payments through Paypal are taken in EUR (€) and will be charged at the current exchange rate. To view current exchange rates please contact your bank.
Payment can be made via our secure check out pages using your credit or debit card. Your card will be debited at the moment you place your order and receive confirmation.
Discount Codes and Gift Cards
Occasionally, Underdogs may offer discount codes. Users with a valid discount code are entitled to receive the amount of discount offered by Underdogs at Underdogs Online Shop.
The discount code is only valid online and for the period for which it has been given. Discount codes cannot be exchanged for cash and are non-transferable.
Underdogs’ gift cards are issued by Underdogs and can be redeemed against any or a selection of artworks available at our store. Special conditions may apply to our gift cards and in such case, we would advise you to read those terms and conditions before purchasing it.
Gift cards may be combined with other forms of payment but are not exchangeable for cash. If conditions allow it, gift cards may be used more than once.
By purchasing a gift card at our website, you are consenting to the collection, use and disclosure of your personal information to Underdogs for the purpose of the issue and redemption of your gift card.
Force Majeure
Force Majeure Event means any unforeseeable event that, temporary or permanently, prevents us from performing our obligations, including but not limited to extremely adverse weather conditions, natural disaster, war, threat or preparation for war, terrorist attack, riots, failure of machinery, computers or vehicles, pandemics or public health emergencies.
Underdogs will not be liable or responsible for any failure to perform or delay in the performance of any of its obligations that is caused by a Force Majeure Event.
If a Force Majeure Event prevents us from complying with this document, we will reach you by email or telephone in order to inform you about our solution.
Copyright Policy
We respect the intellectual property rights of others and expect users of Underdogs Online Shop to do the same.
All artworks available on our website for sale are original copies and were entirely and exclusively produced by the respective artists mentioned therein. All copyrights belong to their respective artists.
If you have a belief that any content on our store infringes your intellectual property, let us know at info@under-dogs.net.
Please note that by placing an Order, you are purchasing the physical artwork only and this does not give you any rights under copyright or related rights over that artwork. Copyright or related rights must be negotiated separately with the relevant owner of the intellectual property rights.
Display of the Artworks
The images of the artworks on the website are for illustrative purposes only. We try to display the colours accurately, but we are not liable for any non-conformity between your computer or device’s display of the colours and the real colours of the physical artwork.
Limitation of Liability
Underdogs – Comercio e Produção Artigos Decorativos, Lda. tradings as Underdogs does not guarantee that this website will be free from viruses or that this website cannot be tempered by third parties. In no event will Underdogs – Comercio e Produção Artigos Decorativos, Lda. be liable for any damages whatsoever arising out of or related to this website.
We try to follow the most adequate measures regarding the security of the website and the accuracy of content, but no responsibility can be taken for any error or omission.
Jurisdiction and Applicable Law
These terms and conditions are subject to the laws of Portugal and the Courts of Portugal shall be the competent jurisdiction over any claims arising from or in relation to them.
Changes to these terms and conditions
Our terms and conditions may be updated regularly as our service changes with time. You should check this page from time to time to take notice of any changes that we made as they govern the use of Underdogs Online Shop.
Changes will apply to any subsequent Orders received.
Some of the provisions contained in these terms and conditions may also be removed, in whole or in part, with or without notice, at our sole discretion. We reserve this right as well as the right to add and modify any provisions.
Contact us
If you have any questions, suggestions and commentaries, you should address them to info@under-dogs.net.
Any queries about the terms and conditions of Underdogs Online Shop or regarding your order, you can let us know at info@under-dogs.net. We will try to get back to you as soon as possible and in any case within 30 days.
All content 2020 © by Underdogs – Comercio e Produção Artigos Decorativos, Lda. trading as Underdogs.
All rights reserved.