We hope the Frequently Asked Questions below can help you navigate this experience. Thank you for joining us!
What is the Viewing Room?
This edition of the Underdogs Viewing Room is dedicated to the presentation and purchase of exclusive and unique pieces from the upcoming exhibition by PichiAvo at the Underdogs Gallery. The online page will only be live and accessible to the public for 72 hours, between 10 November 9pm GMT and 13 November 9pm GMT.
Who will have access?
The Viewing Room is open to everyone.
How do I search for artworks?
You can see all works available on the main page. By clicking “Buy” you will be directed to the artwork page where you will find the complete information, including price, medium, dimensions and photographs.
Where do I find the price of the artworks?
The price of an artwork is listed on the Viewing Room main page and on each artwork’s dedicated page. The selling price indicated for each artwork does not include shipping costs, which will vary depending on the delivery address.
How do I know if an artwork is available?
If an artwork has been sold, it will be marked as “Sold” on the website.
How does the shipping work?
Artworks are fragile goods, and will be safely packed, according to the best practices to reach you in perfect conditions.
We will endeavour to process all orders during the 30 days following the end of the exhibition on 30 December 2022, Monday through Friday, excluding holidays. Shipping at Underdogs includes standard delivery only and shipping time will vary according to the address provided. You will receive a confirmation email when the order has been shipped. Please note that our shipments are insured. Portugal and EU residents will need to pay VAT on their purchases.
For international orders outside the EU, additional fees may be charged by local customs.
Collecting purchased artworks at the gallery is free of charge and, if you choose this option, you will be contacted in order to schedule the pick-up date and time.
Any further inquiries about shipping should be directed to gallery@under-dogs.net.
When will I receive the artwork?
We will endeavour to process all orders during the 30 days following the end of the exhibition on 30 December 2022, Monday through Friday, excluding holidays. Shipping at Underdogs includes standard delivery only and shipping time will vary according to the address provided.
How does the payment work?
Payments on our website can be made using Visa, Mastercard and PayPal.
All payments through PayPal are processed in EUR (€) and will be charged at the current exchange rate. To find out about current exchange rates please contact your bank. Payments with cards can be made via our secure checkout page using your credit or debit card. Your card will be charged at the moment you place your order and receive confirmation.
How will Underdogs protect my data?
Underdogs treats the protection of personal and confidential information with the highest priority. All our data is stored securely, and we never share any acquired or entrusted information with anyone outside the organization without the express permission of the original owner of that information. Please read our privacy policy and refer to the Terms of Use of the Viewing Room.
I need help, how can I contact you?
If you would like to contact us, please send an email to gallery@under-dogs.net.
